Refund & Cancellation Policy
Last updated: June 30, 2026
How to cancel a booking made through BEP (bep.tours), operated by BEP Tech, LLC, and how refunds are handled. A package combines services from different suppliers, so refund rights depend on the rules of each component.
1. How to cancel
Cancel from your order page (Manage order), or email info.beptours@gmail.com. We request cancellation of the booked components and refund any amount due to your original payment method.
2. Refunds depend on each component
Event tickets follow the ticket seller’s policy and are often non-refundable. Flights follow the airline’s fare rules (often non-refundable or with change fees). Hotels follow the booked rate: refundable rates cancel free until their deadline, non-refundable rates do not. Transfers are usually refundable before the supplier’s pickup cut-off.
3. Supplier fees and payment
Any non-refundable supplier amount or cancellation fee may be deducted from your refund; we pass through what suppliers refund to us and add no penalty of our own. Approved refunds go to your original payment method via Stripe and usually appear within a few business days.
4. Changes and cancelled events
Date or name changes follow each supplier’s rules and may incur fees. If an organizer cancels or reschedules an event, the ticket refund follows the seller’s policy; contact us and we will help with the travel components.
5. Contact
BEP Tech, LLC · 1900 Blue Oaks Blvd #1432, Roseville, CA 95747 · info.beptours@gmail.com